Q: Why am I being disconnected from the game?

A: Some Firewalls and Anti-Virus Software can cause connection issues, though this is rare. You could try turning off this software to see if the performance is any better.

• If you are using a Virtual Private Network, or VPN, try turning it off to see if issues persist.

• Try using a different browser, such as Brave, Firefox, Chrome, etc.

• Try to only have one browser tab open when playing. Having multiple browser tabs open may slow connection speeds or cause players to disconnect for players with bad connections.

• Try reloading the browser window and/or clearing cookies.

Q: The Game is Running Slow

A: Make sure you have Hardware Acceleration enabled in your browser. You can find this in Settings under System or Performance in most browsers. This is on by default. If this does not help, here are some troubleshooting steps.

• Try turning off this software to see if the performance is any better.

• If you are using a Virtual Private Network, or VPN, try turning it off to see if issues persist.

• Try using a different browser, such as Brave, Firefox, Chrome, etc.

• Try to only have one browser tab open when playing. Having multiple browser tabs open may slow connection speeds or cause players to disconnect for players with bad connections.

• Try reloading the browser window and/or clearing cookies.

• Mac’s - if you are using a mac laptop or desktop computer, please note that webGL is known to run slower on macs, depending on the age of the machine.

Q: The game froze or turned black while I was playing a match. How do I prevent this from happening?

A:  While in a match, do not navigate away from the browser tab you are playing Mojo Melee on (Do not view other open browser tabs or minimize the browser window). Doing so may cause the game to freeze or a black screen to be shown. Here are some other helpful notes.

• You may see some delays or “rubber banding” when moving characters to new tiles in the Arena. These delays are caused by interruptions in connection speed and usually clear up within one round.

• If you see any stuttering, slowdown or lag while playing, try changing the Graphics Setting lower. Select the gear icon in the upper right corner of the screen to access Graphics Settings.

• If you see any of these issues persist, try reloading the browser window and/or clearing cookies.

Q: I see a black screen when I come back to play, but I can still hear the game music. How do I fix this?

A: The best method on the web version of Mojo Melee would be to clear your browser cache, then refresh the browser.

Q: I Forgot my Password. What should I do?

A: Click on the Existing Players button. You will find a link named “Forgot Password?” in the Log In Window. Click on the link and it will bring up a window where you can enter the email address you used to create an account. Then just click the “Done” button and a link to reset your account password will be sent to the email address you provided.

Q: My username is Guest####. Can I change my username?

A: Absolutely! The easiest way to do this is to click on your Mojo Icon in the top left corner of the Menu Menu to enter your Profile. There, you will see an Edit Button right next to your current Guest username. Just click the Edit button and choose a new username.